Portal Home > Knowledgebase > Pre Sales Questions

Articles


Can I upgrade my VPS resources anytime?

You can upgrade your VPS service anytime without any downtime to your server. This includes CPU, RAM as well as Hard Drive Space. We simply pro rate you for your additional resources. Please submit a ticket to our technical support...

Do you own your data center?

DirectSpace Networks data center is located in the Pearl District of Downtown Portland, Oregon 97205. DirectSpace is one of Portland's premier data centers boasting superior infrastructure, connectivity and convenience in a downtown...

Do you support TUN/TAP/PPP interfaces?

Yes! We support the TUN/TAP/PPP interface commonly used for VPN's and other networking services. These feautures can now be activated instantly from within the dsVPS control panel at https://vps.directspace.net  

How am I billed?

DirectSpace provides a prorated billing service. This means that all customers invoices are due on the 1st of each month. Because of this, you will either pay more or less depending what day of the month it is. 1st - 19th = less...

How do I cancel my service with DirectSpace?

To cancel one or all of your services, simply log into your ePortal account and click on MY SERVICES. Choose the desired service to cancel, and click on the Request Cancellation button at the bottom of the page. Please repeat these steps...

How do I obtain my additional IPs?

Because of recent changes and depletion of the IPv4 address pool, we only include 1 IP address assigned by default with all our VPS packages. To obtain your secondary IP, please submit a ticket to our Technical Support department stating...

How soon is my service activated after purchase?

AFTER PROPER VALIDATION, and receipt of payment, your account is usually setup within the same day. Below is a list of services and their estimated setup time. Dedicated Server: 24-48 Hours Cloud Service: 12-24 Hours Virtual Server:...

Is there a money-back guarantee?

DirectSpace Networks offers an unconditional 3 day money back guarantee on the following services. -Shared Hosting Services-Dedicated Server Services-VPS Services-Colocation ServicesDirectSpace Networks does not provide any refunds...

Our Current Bandwidth Providers

DirectSpace periodically changes or contracts new bandwidth providers on our BGP setup network based on the performance of a specific ISP. We dedicate ourselves in providing our customers with the best in speed and reliability. We've...

Where is your SLA and AUP located?

Click on a link to view the document in a new window. ACCEPTABLE USER POLICY SERVICE LEVEL AGREEMENT NOTE: With our ever changing product line specials, we supply product specific amended policies upon request.  

Language: